Masar
Terms
Draft updated 6 November 2026
Draft. A solicitor has not reviewed these terms yet, and Masar is an early pilot.
1. Who we are
Masar is run by Omnia Hamad, trading as Masar, from the United Kingdom. You can reach us any time through Contact support in Settings. These terms are an agreement between you and us. By creating an account you accept them.
Masar is an early pilot. Features, points rules and the places you can spend points may change, and we'll tell you in the app when they do.
2. Your account
You must be at least 16 to use Masar. We check the date of birth you give when you sign up. Give us true details, keep your password to yourself, and keep one account only. You're responsible for what happens on your account.
If you lose your phone, use Settings > Sign out of all devices. It ends every login on your account straight away.
3. Recording runs and earning RW points
In short: run outside, record it in Masar, and earn points for the distance we can verify.
Verified runs earn 100 RW points per kilometre. A run needs to be at least 500 metres to count. You can earn up to 2,000 RW a day and 10,000 RW a week. Walks are recorded but earn no points. Indoor runs are different, because there is no route for us to check. A treadmill run recorded in Masar earns no points. An indoor run that you bring in from Strava (if you connect it) does earn points, but only a little: up to 500 RW a day and 1,500 RW in any 7 days, for a run of at least 1 km at a believable pace, and those points are held for 3 days before you can spend them. Indoor runs also count toward your own personal challenges. Walks and manual entries never earn points.
We check every run automatically. We measure the distance and speed ourselves from your GPS route, so the figures your phone reports are only compared against what we measure. A run that doesn't add up earns no points. If you think we got it wrong, ask through Contact support and a person will look at it.
Points from a verified run can be spent straight away, so you can run and then claim the same day. We may in future hold new points for up to 24 hours to catch mistakes and cheating, and if we do we'll tell you in the app first. Your balance shows what you can spend now and anything still being held.
RW points have no cash value. You can't sell, swap or transfer them, and we can't pay them out as money.
4. Playing fair
Please don't: make up or edit a run, use a fake-location app, record a run on one account that someone else ran, submit the same route twice, run more than one account, or try to get around the limits in these terms.
If we find that points were earned unfairly we can take them back, and we can suspend or close the account. We'll tell you why when we do, and you can ask us to look again.
5. Claiming and using rewards
In short: spend points on an offer, show the code at the place, and they give you what the offer says.
The offers come from independent local businesses. Each business sets its own offer, how many it will honour and any conditions, and these are shown before you confirm your claim. We don't sell the food or drink, the business does, and the business is responsible for it, including allergens. Check with the business if you have allergies.
To keep Masar fair, a new account can claim rewards only once it has verified runs on at least two different days.
A place can sell out. It can mark itself sold out for the day, or set a limit on how many rewards it gives out each day. You'll see "Sold out today" and you won't be charged any points. Try again the next day.
When you claim, your points are spent and you get a code that's valid for 7 days. Show it to the staff, who check it and mark it used. A code works once.
If a code expires unused, your points come back to your balance. If a place can't serve your code, for example because it has run out, its staff can cancel the code on their page and your points come back to you straight away. If that doesn't happen, tell us through Contact support and we'll return your points and sort it out with the place.
An offer can end or run out at any time. If you've already claimed a code, the business has agreed to honour it until it expires.
6. Joining challenges
Each challenge has its own goal, dates and rules, shown on the challenge page. Only verified runs count toward a challenge. Walks don't. Masar currently has no sponsors. If a challenge is ever sponsored or tied to a donation, the challenge page will say who is involved and exactly what they've promised, and we won't promise anything on a sponsor's behalf.
7. Strava
You can choose to connect Strava so we can bring in your recent runs. We only read your activities, we don't post to Strava, and you can disconnect at any time in Settings. Runs we bring in are checked the same way as runs you record in Masar.
8. Staying safe
Running carries risk. Make sure you're fit to run, follow road and path rules, and stay aware of your surroundings. Masar is not a medical or coaching service, and its figures, such as calories, are estimates. Never pass a point or run any distance that feels unsafe just to earn points.
9. Ending your account, or the service
You can delete your account at any time from Account details in Settings. Doing so removes your profile, run history, points, claimed rewards and challenge progress, and any points you hadn't spent are lost. Our Privacy policy explains what happens to your data.
We can suspend or close an account that breaks these terms. We can also change or end Masar. If we end the pilot, we'll give notice in the app and you'll be able to use any code you've already claimed until it expires.
10. Our responsibility
Nothing in these terms limits anyone's rights that can't be limited by law, including our responsibility for death or personal injury caused by our negligence, or for fraud. Your legal rights as a consumer aren't affected.
Apart from that, we aren't responsible for loss that we couldn't reasonably have predicted, for a business's food, drink or service, or for the app being unavailable from time to time. We try to keep Masar running, but we can't promise it will be available all the time.
11. Changes, law and contact
We may update these terms. When we make an important change we'll tell you in the app, and if you keep using Masar after that, you accept the new terms. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring a claim in your local courts.
Questions about these terms can be sent through Contact support in Settings.